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Vermeer Corporation IT Support Specialist Intern in Pella, Iowa

You’re not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We’re a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact – on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More®.

Job Summary

Work Shift

1 - First Shift

The IT Support Specialist Intern assists wiith customers onsite, traveling or work at home users on computer use. This position will get involved in virtual desktops, physical desktops, laptops, workstations and other computer technology on the manufacturing assembly floor as new requests or upgrading to better equipment. This role will also assist in network trouble shooting and mobile devices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Exhibit the Vermeer characteristics of caring culture, demonstrating agility, customer focused and stewardship while modeling the associated behaviors.

  2. Help answer and respond to various IT support requests regarding desktop equipment, network and software problems, and user application questions via phone, email, instant message, walkup or request. Maintains requests in a technical support tracking database and ensures statuses of assigned work orders are current in the system.

  3. Help diagnose problems with hardware, software and network. Responds quickly to malfunctions and provides solutions while making sure the affected computers and network equipment remain functional. Escalates issues that cannot be resolved within an established response time.

  4. Assist with the planning and organizing of hardware and software system configurations, installations, upgrades, and maintenance on computers and peripheral equipment throughout the campus. Updates department asset inventory system whenever changes are made and assets are moved between locations.

  5. Assess and prepare for installation of computer equipment, peripherals and software. Helps test and install new and updated software releases of both standard and customized applications.

  6. Help repair hardware including computers and other related communications devices and printers. Installs, troubleshoots, and configures access to applications.

Education and/or Experience

  • High School diploma required.

  • Current student pursing a degree in Information Technology.

  • Previous internship is a plus.

Other Skills and Abilities

  • Ability to monitor network lines and create patch cables. Ability to completely understand Microsoft Office to better assist individuals requesting troubleshooting solutions.

  • Ability to operate screwdrivers, networking tools, servers, and putty sessions.

  • Knowledge of current trends, various applications, and installation and de-installation practices.

  • Ability to achieve the set goal of computer to upgrade or replace and monitor progress.

  • Ability to provide informative and professional assistance when working with the public/customers and co-workers.

  • Ability maintaining positive interpersonal relationships which encourage openness with customers and peers.

  • Ability to produce accurate, professional and error-free documents in a timely manner.

  • Demonstration of good verbal and written communication skills.

  • Ability to prioritize multiple tasks while supporting the department.

  • Ability to effectively manage time and resources.

  • Knowledge of Active Directory, Group Policies and OUs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions in human resources at (641) 621-8767 or at hr@vermeer.com.

Why Vermeer?

Our reach is global, our impact is personal. By joining Vermeer, you won’t just be making the right step for your career. You’ll be making a real, personal impact on our people, our customers and our world.

Impact Our People: You’ll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them. Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.

Impact Our Customers: Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen. Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.

Impact Our World: At Vermeer, we believe in giving back and helping people and communities. We’ve held that belief from our founding in 1948. Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs. Our impact is also experienced by the way our customers use Vermeer products to make a difference. Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.

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