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BALFOUR BEATTY COMMUNITIES Community Assistant Intern in Iowa City, Iowa

Who We AreAt Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.About the roleThe Community Assistant internship is available to all students who attend University of Iowa and either currently live at or plan to live at Aspire at West Campus. The Community Assistant intern will work under the supervisor of the Community Management team and with the Student Population to facilitate and maintain a quality living experience through implementation of the Campus LifeWorks Program.What you'll be doingEncourage resident retention and strengthening community life through our LifeWorks program, which includes assisting with planning and participation in resident eventsUnder the direction of the Lifeworks Coordinate, help coordinate and/or participate in LifeWorks programming as determined by CM/ACMContribute to the development of a monthly community newsletterAttend floor/building/community functions, resident council meetings/activities, and staff meetings run by Community Management staff.Serve as the On-Duty RSProvide on-call after hour service for residents outside of normal office hours.Perform rounds at 8PM and 10PM (Sun-Wed)Perform rounds at 9PM, 11PM, and 1AM (Thu-Sat)Provide superior customer service.Provide appropriate referrals to residents in need.Communicate effectively with residents both in-person, over the phone, and by written correspondence either through mail or web communications (email, website, social media)Participate in a monthly rotational schedule learning management aspects of property management to include the following areas:Financial ReportingAccounts PayableAccounts ReceivableResident Mediation and ConductMarketing PlanningMarket Survey ResearchPreventative Maintenance SchedulingTurnover PlanningCapital PlanningProvides administrative support to office staff as needed.With the oversight of the ACM, ensures current resident and prospect files are properly maintained.Under the direct supervision of FM, conduct regular community inspections and tours, to ensure community appearance is acceptable based on company guidelines.Report incidents in a timely manner.Under the supervision of the Maintenance staff, ensure that models and market ready units are inspected.Ensure that all service requests are recorded and communicated appropriately to maintenance.Follow-up on service callsFollow "Zero Harm" principleEnsure that unsafe conditions are reported in a timely manner.Identify and report safety and security risks.Learn and ensure compliance with all company, local, state and federal safety rules.Who we're looking forCurrent Student or incoming Freshman at associated institution for which the housing is supporting who is currently living within the community or has plans to move to the community upon successful employment with a GPA of 2.5 or higher.Pursuing a degree with a focus on business, marketing, communications, or customer service related field preferred.High School Diploma or equivalent requiredPossession of a valid state issued Driver's License and safe driving record is required. Must live on campus At least 6 months of prior work experience in a service related industry strongly preferred. Strong involvement in residence life program is preferred.On-campus involvement in clubs, organizations, and housingStrong customer service skillsAbility to manage multiple assignmentsMust be a self-starter with a high level of motivationAbility to work independentlyProfessional approach, proven good judgment, and creative problem solvingExcellent interpersonal skills with

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