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Fidelity Bank & Trust Customer Service Intern in Dyersville, Iowa

Customer Service Intern

Dyersville, IA (



Responsible for assessing and handling customer account needs, processing customer account information and assisting other customer service staff as needed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greets and acknowledges customers in a courteous and professional manner.

  • Process all transactions accurately and completely.

  • Maintain confidentiality of customer and bank information.

  • Maintain appropriate internal controls to protect the bank’s resources.

  • Responsible for maintaining compliance with all applicable law and regulations.

  • Participates in civic and community activities to generate visibility for the bank.

  • Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls. Specific vision abilities required by this job include close vision, some distance vision, and ability to adjust focus. Some driving may be required.

Position Type/Expected Hours of Work

This position can be full or part time depending on individual’s schedule. Schedule is flexible and will be determined by immediate supervisor and based on department needs.


Some travel may be required for this position.

Required Education and Experience

  • Currently enrolled in high school or college classes or High School Diploma if not currently taking classes.

Preferred Education and Experience

None required for this position.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Please view Equal Opportunity Posters provided by OFCCP/DOL here .


Fidelity Bank & Trust will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Fidelity Bank & Trust's legal duty to furnish information.

If a reasonable accommodation is needed to complete the application process, please contact Human Resources at (563) 875-7157 and let us know how we can help.