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Wellmark - Des Moines User Experience Program Management Internship – Member Experience Team in Des Moines, Iowa

Why choose an internship with Wellmark? We strive to offer meaningful work that assists in your professional development and provides value to the team. You’ll gain valuable experience within the health insurance industry and put the skills and knowledge you’ve acquired in school to practice this summer during our 2021 Summer Internship Program. You’ll have the opportunity to learn from subject matter experts and leaders within the industry, network with fellow internship program participants, and gain practical, hands-on work experience.

If you’re eager to learn, collaborate with others, demonstrate your potential, develop customer-focused solutions, and grow into an exciting career, we hope you’ll consider an internship with us!

Looking to intern on our Member Experience Team (MET)? The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our health insurance members (customers) deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing that analysis to our members. MET is a team of dedicated and matrixed resources focused on improving our member engagement through the research, design and delivery of an enhanced member experience. You will support the planning and delivery of projects both across our Technology division as well as internally to help us mature our project management capabilities.

What projects might I support? Although subject to change, examples of projects you will be contributing to include:

  • Work closely with MET team to assist in project coordination

  • Assist in providing program management support to ensure business processes and solutions align with objectives

  • Collaborate with team members to develop, plan and implement, report and measure execution and outcomes related to member experience programs

  • Support organizational change management and process enhancements across Member Experience Team and partner initiatives

Ready to bring your strengths to Wellmark? Here’s what’s next! Review the qualifications below. If the position is a match with your passion and interests, submit your application today!

This internship will start in May of 2021 and be onsite in Des Moines, Iowa or potentially virtually pending Wellmark's return to office strategy. Our focus will be on ensuring the best possible experience given the circumstances at the time; however, you should plan to be located in the Des Moines area for the summer of 2021.

  • Current junior, senior or graduate student studying Business, Communication, Program/Project Management, Industrial Design, Organizational Management, Leadership or related field

  • Excellent verbal and written communication skills to effectively communicate with business areas

  • Ability to build relationships and influence others

  • Experience prioritizing and managing time with little direction

  • Proficiency with the Microsoft Office Suite

  • Ability to think strategically

  • Results oriented and quick learner

  • Strong interpersonal skills with the ability to build relationships of collaboration and trust

  • Effective facilitation, negotiation, and presentation skills

  • Previous experience working in an office setting preferred

Posting Title: User Experience Program Management Internship – Member Experience Team

Requisition ID: 214454


External Company Name: Wellmark Blue Cross and Blue Shield

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