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Turner Construction Company IT Internship -IA in Des Moines, Iowa

Position Description: Assist end users with desktop support or basic systems related issues at the local level. Install information system technology at business unit and job site locations.

Essential Duties & Responsibilities:

-Assist with tier 1 support for voice and desktop systems, resolving or conferring with the appropriate technical or systems personnel.

-Troubleshoot basic technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

-Respond to end user hardware and software requests.

-Assist in updating documentation of the local technology infrastructure.

-Assist in updating inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit.

-Verify daily systems backups of the local server and other mission critical business unit infrastructure. Provide notification of any identified systems failures.

-Assist with projects as directed by the local IS staff, following Turner IS methodology.

-Main daily tickets to ensure the highest service levels are maintained.

-Contribute to training of end users on Turner standard software tools.

-Perform other duties as necessary.

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