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Description

As an IT End User Computing Intern, you will have the opportunity to gain hands-on experience in managing and improving IT services for end-users, with a strong focus on ITIL principles and process enhancement. You will work closely with our IT team and contribute to the optimization of IT services to ensure a seamless and efficient end-user experience.

Key Responsibilities:

• ITIL Framework: Gain an understanding of the ITIL (Information Technology Infrastructure Library) framework and its application within our organization. Assist in implementing ITIL best practices to improve service delivery and support processes.

• End-User Support: Provide support to end-users by troubleshooting and resolving hardware and software issues, including desktops, laptops, mobile devices, and applications.

• Process Improvement: Collaborate with the IT team to identify areas for process improvement and efficiency gains. Propose and document process enhancements, workflows, and standard operating procedures (SOPs).

• Documentation: Create and maintain documentation for IT processes, procedures, and knowledge base articles to facilitate better support and knowledge sharing within the team.

• IT Service Management (ITSM): Assist in the implementation and management of ITSM tools and processes to streamline incident, problem, change, and request management.

• User Training: Assist in organizing and delivering training sessions or materials to end-users to enhance their understanding of IT tools and processes.

• Collaboration: Collaborate with cross-functional teams to understand end-user needs and align IT services accordingly.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.

• Strong interest in IT service management, ITIL, and process improvement.

• Basic knowledge of IT infrastructure, hardware, and software.

• Excellent communication and interpersonal skills.

• Detail-oriented with strong problem-solving abilities.

• Ability to work collaboratively in a team and independently when required.

• Proficiency in Microsoft Office Suite.

Corteva Agriscience™ is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:

Accessibility Page for Contact Information

For US Applicants: See the ‘Equal Employment Opportunity is the Law’ poster

To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.