Federal Home Loan Bank of Des Moines Intern, Desktop Support Specialist-North High School in Des Moines, Iowa

Intern, Desktop Support Specialist-North High School

Location

Des Moines, IA

Department

16 Information Technology-RTB

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Intern, Desktop Support Specialist -North High School

The Federal Home Loan Bank of Des Moines is looking for an intern to provide Information Technology support with our desktops and mobile devices, assist with project work and provide excellent customer service to local/remote Bank staff and members.

This paid internship is expected to run fall 2018 through mid-August summer 2019, and possibly through the fall if the candidate is available. Students may work up to 15 hours per week, Monday through Friday, from 8:00 AM to 5:00 PM, depending on their schedule.

Responsibilities

  • Assist with the Bank’s mobile device environment, including adding company email to the mobile device

  • Assist with answering and analyzing incidents and service requests in person or by phone, email or service desk ticketing software

  • Assist with troubleshooting applications, operating systems, and peripheral issues for Windows virtual and physical workstations, mobile devices, thin clients and Macintosh workstations

  • Assist with install and updating applications and operating systems (desktop/mobile devices)

  • Log service requests and incident documentation in enterprise service desk system

  • Research and test new technology

  • Assist Tier 2 team with troubleshooting as needed

Qualifications

  • 0 – 1 year experience providing desktop and mobile device support in a professional or school environment

  • Good communications skills to be able to interact with end users

  • Experience with VMware View or other virtual desktop infrastructure helpful

  • Experience supporting Apple/Android tablets and smart phones helpful

  • Experience supporting Microsoft Office (Word, Excel, PowerPoint) and Windows desktops helpful

  • Experience with Mac OS support helpful

  • Good customer focus and problem-solving skills

  • Documentation skills helpful

  • A self-starter with a desire to learn new technologies and share knowledge

  • Ability to complete tasks within agreed project constraints and targets

Education

  • High school sophomore or junior