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Principal Business Analytics Intern (Summer 2021) in Des Moines, Iowa

As a Business Analytics Intern on our Customer Care team you'll enhance usage and analysis of Voice of the Customer (VOC) data. You'll work directly with leadership to identify trends and opportunities to improve the customer experience.

Here are a few examples of the types of things you'll do:

  • Pull data from multiple sources and make that data easy to interpret through visuals

  • Identify and explore data trends in VOC feedback

  • Work with team leaders to perform root cause analysis

  • Partner with various WSRS teams to identify improvement opportunities

  • Present findings to leadership

  • Current enrollment as an undergraduate. Business Analytics, Human Center Design, and Operations Management majors preferred or equivalent experience. (Market Analytics or Research, Journalism/Communications)

  • 3.0 GPA strongly preferred.

  • Involvement on campus through extracurricular activities or within the community.

  • Basic Excel and PowerPoint skills.

  • Ability to create calculations, develop pivot tables, prepare graphs and charts.

  • Ability to make connections with data sets and business insights.

  • Ability to translate data into stories for business.

  • Excellent written and verbal communication skills.

  • Self-motivated and collaborative mentality.

  • Process improvement and flow charting skills

See your future. And make it real.

Starting your career on the right track is important. That’s why we offer you a hands-on internship program full of focused activities and opportunities to gain experience, make connections, and learn the business from the inside out.

Whether your internship is virtual or onsite, here’s what you can expect:

  • Meet with senior executives and work alongside with experienced professionals

  • Gain career direction to help you achieve your professional and personal goals

  • Contribute to work that helps more people and businesses around the world save enough, have enough and protect enough

  • Explore new perspectives in an inclusive, welcoming culture


Internship location will be either onsite in Des Moines, IA or virtually from your location selection. Decisions on the location will be shared throughout the interview process.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requisition ID: 2020-28391

Enterprise Segment: RIS

Business Area: Pension

Street: 711 High Street

Remote: No

FLSA Status: Non-Exempt

Post End Date: 10/24/2020