Iowa Employer IT Intern in CRESTON, Iowa

QUALIFICATIONS:EDUCATION: A current student in Information Technology or Computer Science degree programEXPERIENCE: On the job- EEO/AA M/F/V/D- NCRC preferredGENERAL DESCRIPTION: IT Intern will respond to user needs addressing user encountered problems. Typical problems include connectivity, server file access, printing problems, desktop software support. Additional functions will be to repair and reload software on a failed computer, repair or replace failed components. The incumbent will analyze and diagnose problems and provide and implement solutions. SPECIFIC DUTIES:-Serve as the first point of contact for users seeking technical assistance-Perform troubleshooting through diagnostic and investigative techniques-Determine best solution for solving user problems-Direct unresolved issues to the next level of support-Update trouble tickets with detailed descriptions of problem resolution or next steps-Assist with various summer IT projects as neededThese job duties are not all inclusive. The Company, from time to time, may require the incumbent to perform additional duties as assigned.