Integrated DNA Technologies Support Technician Intern in Coralville, Iowa
The intern will work a flexible schedule to meet business needs.
The Support Technician Intern provides desktop support on a global level for IDT employees, while also serving as the single point of contact for all incoming IT requests. The Intern will gain valuable experience and understanding within the Support Services department IDT.
Routes incoming incidents and service requests to the appropriate functional areas within IT, in a timely manner
Installs, troubleshoots and repairs a variety of hardware and software platforms via phone, web and in-person channels
Performs basic networking to local desktop computers and other network enabled devices
Supports and maintains production printing devices including laser, thermal transfer and direct thermal technologies
Configures and supports company owned mobile devices for both on and off site users
Communicates clearly and professionally with internal customers
Works effectively as part of a team to achieve established outcomes
Demonstrates behavior consistent with the Integrated DNA Technologies Core Values
Performs other duties as assigned
High School diploma required
Pursuing Associate degree or bachelor’s degree in Information Systems or related field preferred
Other Job Qualifications
Skills include but not limited to: organization, prioritization and adaptability
Good communications skills
Good analytical and problem-solving skills
Ability to perform a variety of duties easily changing from one task to another
Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently
Frequent (34-66% of work day)
Reaching: extending hand(s) and arm(s) in any direction.
Sitting: to assume a position in which the weight is largely supported by the buttocks, usually with the body vertical and the thighs horizontal.
Walking: moving about on foot to accomplish tasks.
Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing: perceiving the nature of sounds at normal range; ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when auscultating and percussing.
Repetitive Motion: substantial movements (motion) of the wrists, hands, and/or fingers.
Work requires close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Ability to read pertinent printed material.
Ability to prepare and read written documentation; use of computer.
Integrated DNA Technologies is an equal employment and affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Shift/Schedule: Monday-Friday 8am-6pm (PT 20-29 hours/week)
External Company Name: Integrated DNA Technologies, Inc.
External Company URL: http://www.idtdna.com/site
Street: 1710 Commercial Park