VAN METER INDUSTRIAL INC Service Desk Intern in CEDAR RAPIDS, Iowa

TitleService Desk InternDescriptionSummary:The Service Desk Intern will focus on one main project within the IT department, including but not limited to process improvement, setting up hardware, installing software, and assisting in day-to-day Help Desk tickets that are submitted. The Service Desk Intern will work closely with the Service Desk Manager and the rest of the IT department team members to support department initiatives.Key Responsibilities & Essential Functions:Assist with in-person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologiesPerform hardware inventory at branch locations and enter information into Help Desk software programInterview user to collect information about their new computer setupsPerform hands-on fixes at the desktop level, including installing and upgrading software and softwareUse Help Desk software program to log all incidents and resolutionsAdhere to all company safety policies and initiativesJob Requirements/Specifications:High School Diploma or GED requiredCurrently enrolled in a College or University pursuing technical degreeAbility to maintain confidentialityExcellent oral and written communication skillsStrong analytical and problem solving skillsProficient in Microsoft Office software specifically Outlook, Word, and ExcelExcellent organizational skills and attention to detailProven interpersonal skills and works well with othersCooperative attitude with team-oriented dispositionFull-Time/Part-TimeSeasonalShift -not applicable-PositionService Desk InternNumber of Openings1LocationCedar RapidsAbout the OrganizationEOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.Van Meter is an EOE/M/W/Vets/Disability Employer