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Great America Leasing Corporation Internship - Account Support Advisor Intern (Cedar Rapids, IA) in Cedar Rapids, Iowa

Internship - Account Support Advisor Intern (Cedar Rapids, IA)

Do you have a passion for helping people? Are you looking for experience working in a team environment? Do you want exposure in a company known for helping you create a meaningful career?

We Are Looking to Add an Account Support Advisor Intern to our Team!

If you answered yes to any of the questions above, then this Account Support Intern role is for you! We are dedicated to finding the best and brightest students from college campuses in order to build our bench strength in the Account Support Function. The scheduling for our internship is flexible to allow the Intern to match their school schedule with GreatAmerica’s workplace needs.

The Intern will complete the Customer Service training, specifically tailored to address End Users with their questions that originate through our communication channels. Additional time will be spent in company trainings to gain an understanding of the different business units and functions. The Intern will spend time within a team environment to get hands on experience of what working in a team is like. During the time spent in Account Support, the intern would learn ‘Office Life’ topics to help them feel confident when entering the work force. At the end of the internship, the intern will have the opportunity to present their review of a case study to Leadership which utilizes and shares their knowledge and experiences gained throughout the internship.

Essential Functions

  • Inbound & outbound customer service interactions with the goal of one contact resolution.

  • Accurately navigate Salesforce and document work appropriately.

  • Ability to provide good oral and written correspondence with all internal and external customers.

  • Consultative approach to identify appropriate solutions.

  • Understand and abide by account security procedures for all interactions.

  • Live the GreatAmerica principles

  • Perform miscellaneous duties as required.

  • Present to Account Support Leadership at end of Intern Experience

    Position Qualifications

    Competencies:

    For all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability

    For this position: Service Oriented, Ethical, Competent, Achiever, Problem Solver, Numerical, Empathetic, Team Oriented, Positive, Persuasive, Professional, Solution Driven, Motivated

    Education: Ideal candidate is seeking a degree in a business-related field or is in a Customer Service certificate training program

    Experience: Previous customer service experience is desired but not required.

    About GreatAmerica

    GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

    GreatAmerica is structured in cross functional teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.

    At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers.

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