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Job Information

Patten CAT Intern - IT Department -- Fall 2022 in Cedar Rapids, Iowa

Working Hours/Days

2022 Fall Internship


Assist Helpdesk staff with diagnosing and resolving computer problems and requests from users in a timely manner. Install, configure, and troubleshoot hardware, including desktops, laptops, printers, tablets and other duties as assigned.

Basic Duties

  • Provide exceptional customer service in person, via phone and email as appropriate

  • Resolve help desk issues including troubleshooting hardware and software issues

  • Perform user administration duties


  • Strong organization skills and ability to manage a constantly changing workload

  • Excellent verbal and written English language skills, including solid presentation skills

  • Proven leadership and customer service skills

  • Good interpersonal skills and an ability to work with others

  • Positive and friendly attitude

    Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply. We encourage all applicants to complete a Voluntary Self-Identification form obtained on the application or available upon request.

Physical Requirements/Working Conditions

This position will primarily work in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Req No. 2022-4164

Category Information Technology

LocationUS-IA-Cedar Rapids

Type Intern

Union or Non-Union Non-Union

Division Corporate

Company Altorfer Inc