Renewable Energy Group Intern, Desktop Analyst in Ames, Iowa

POSITION PURPOSE:

The purpose of this position is to assistwith support for End User Technology Needs, User Administration, and New User Computer Deployment.

ESSENTIAL FUNCTIONS:

Key Accountabilities:

Support End User Technology Needs

  • Respond to employee needs in person or via email, phone, Lync, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, and etc.

  • Use helpdesk management system to respond to user support requests

User Administration

  • Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) system, phone system, video conference, intranet, and etc.

  • Assist with Sarbanes Oxley documentation gathering activities

  • Maintain asset management system

New User Computer Deployment

  • Responsible for executing PC setup and desktop image deployment for all new users

  • Maintain and execute PC deployment imaging system

  • Install PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.

  • Install printer hardware and drivers as needed

  • Install phone handsets

  • Train users as needed

Other frequent duties:

  • Provide recommendations on company computer desktop/laptop systems and hardware purchases

  • Assist System/Network Administrators as needed in scaling network and turning up new branch office sites

  • Maintain tape backup system, swap tapes, and monitor backup logs

  • Assist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as needed

  • Ability to handle difficult situations with clients and turn them into a win for the desktop support team

  • Solve issues desk side and via remote desktop

Perform other duties as assigned

JOB QUALIFICATIONS:

Education Required: Pursuing a bachelor’s degree –Information Technology or related degree

**Senior, Junior, or Sophomore status preferred

Experience Required: Desktop support experience, preferably in multi-location environment with windows operating systems

**Business environment experience, relevant courses, club participation and internship preferred

Skills Required:

  • Strong verbal and written communication skills

  • Advanced desktop support - client side or remote

  • Build and deploy/setup client personal computers

  • Ability to maintain desktop deployment methods or imaging software

  • Install and configure host based antivirus software

  • Desktop - Windows XP to Windows 7 Migration

  • Desktop – Windows 7 installation, support, patching, and troubleshooting

  • Windows networking TCP/IP Configuration and troubleshooting

  • Ability to modify system registry

  • Advanced support of Office 2007/2010/2013, IE8/9/10/11

  • Troubleshoot network printers

  • Thorough understanding of Active Directory - client side

  • Demonstrated experience providing support with remote tools

  • Install and troubleshoot 3rd party applications on the desktop

  • Ability to install and update device drivers