Renewable Energy Group Intern, Desktop Analyst in Ames, Iowa


The purpose of this position is to assistwith support for End User Technology Needs, User Administration, and New User Computer Deployment.


Key Accountabilities:

Support End User Technology Needs

  • Respond to employee needs in person or via email, phone, Lync, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, and etc.

  • Use helpdesk management system to respond to user support requests

User Administration

  • Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) system, phone system, video conference, intranet, and etc.

  • Assist with Sarbanes Oxley documentation gathering activities

  • Maintain asset management system

New User Computer Deployment

  • Responsible for executing PC setup and desktop image deployment for all new users

  • Maintain and execute PC deployment imaging system

  • Install PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.

  • Install printer hardware and drivers as needed

  • Install phone handsets

  • Train users as needed

Other frequent duties:

  • Provide recommendations on company computer desktop/laptop systems and hardware purchases

  • Assist System/Network Administrators as needed in scaling network and turning up new branch office sites

  • Maintain tape backup system, swap tapes, and monitor backup logs

  • Assist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as needed

  • Ability to handle difficult situations with clients and turn them into a win for the desktop support team

  • Solve issues desk side and via remote desktop

Perform other duties as assigned


Education Required: Pursuing a bachelor’s degree –Information Technology or related degree

**Senior, Junior, or Sophomore status preferred

Experience Required: Desktop support experience, preferably in multi-location environment with windows operating systems

**Business environment experience, relevant courses, club participation and internship preferred

Skills Required:

  • Strong verbal and written communication skills

  • Advanced desktop support - client side or remote

  • Build and deploy/setup client personal computers

  • Ability to maintain desktop deployment methods or imaging software

  • Install and configure host based antivirus software

  • Desktop - Windows XP to Windows 7 Migration

  • Desktop – Windows 7 installation, support, patching, and troubleshooting

  • Windows networking TCP/IP Configuration and troubleshooting

  • Ability to modify system registry

  • Advanced support of Office 2007/2010/2013, IE8/9/10/11

  • Troubleshoot network printers

  • Thorough understanding of Active Directory - client side

  • Demonstrated experience providing support with remote tools

  • Install and troubleshoot 3rd party applications on the desktop

  • Ability to install and update device drivers